Refund policy
Shipping & Refunds Policies
Effective Date: July 1, 2024
Contact Information
Millcreek Manor Design, Inc
449 E 3900 S
Salt Lake City, UT 84107
Email: millcreekmanor1@gmail.com
1. Product Condition & Antiques Disclosure
All of our inventory includes antique and vintage items. Please note:
• Signs of wear are considered part of the charm and authenticity of antique furniture.
• Scratches, chips, dents, cracks, and uneven coloring are common and expected.
• Climate changes may cause minor changes in wood frames and furniture like cracking, warping, separation or sticky drawers due to the natural age of materials.
• We strive to represent each piece accurately through photographs and descriptions. If you would like additional photos or details prior to purchase, we are happy to provide them.
2. Lead-Based Paint Disclosure & Liability Release
Due to the age of our antique and vintage inventory, products may contain lead-based paint or other chemicals common in historical manufacturing.
No Testing: Millcreek Manor Design, Inc does not test items for the presence of lead-based paint or hazardous substances.
Buyer Assumption of Risk: By purchasing, the buyer acknowledges that antique items may contain lead. The buyer assumes all responsibility for any testing, remediation, or risks associated with lead exposure.
Liability Waiver: Millcreek Manor Design, Inc. shall not be held liable for any illness, injury, or damages resulting from the presence of lead paint or other historical materials in our products. We recommend using caution and consulting safety guidelines if you plan to sand, strip, or refinish any antique item.
3. Return & Refund Policy
All sales are final. We do not accept returns.
• Cancellations may be requested if the item has not shipped, and are subject to a restocking fee of 10% of the order total.
• To avoid surprises or uncertainty, we encourage all questions or concerns before completing your order.
4. Damage or Missing Items
Please inspect your order right away and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please do not throw away any shipping packaging, we will need photos of the packaging to file claims for insurance.
Third-Party Shipping: If a customer chooses or arranges shipping through an independent third-party carrier, including but not limited to uShip, Trado, or another freight or delivery service, Millcreek Manor is not responsible or liable for any loss, theft, damage, delay, mishandling, or other issue that occurs once the item has been released to the third-party carrier, including when Millcreek Manor Design, Inc. arranges, schedules, or hires the third-party courier or delivery provider on the customer’s behalf. All shipping arrangements, costs, insurance, claims, and disputes are solely between the customer and the carrier. Customers are responsible for selecting their carrier and obtaining appropriate shipping insurance. By authorizing a third-party carrier to pick up an item, the customer accepts all risk associated with transportation and delivery of the item.
5. Shipping & Delivery Policy
Small Items are prepared and shipped within 5 business days unless it is a pre-order item, which will be disclosed in the item description.
Furniture or XL items that require special 3rd Party Courier delivery will be prepared and shipped within 2-8 weeks.
• We use a combination of trusted 3rd Party Couriers and UPS/Fedex/USPS to deliver items nationwide.
• Orders are bundled by region to reduce shipping costs.
• Current delivery timelines are 4–8 weeks. Shipping may take longer for destinations further away.
• Additional delivery costs such as ferry fees or tolls are the responsibility of the buyer.
• You will receive an order confirmation email after purchase.
• You will be notified again when your item leaves our warehouse, with courier contact information (if applicable).
6. Delivery Expectations
• Delivery is to your door only (threshold). Shipping services are not responsible for bringing items inside your home unless previously scheduled.
• Please ensure proper arrangements are made for receiving and moving the item into your space.
• Couriers often deliver multiple orders per route; schedules may shift, and your flexibility is appreciated.
7. Customer Responsibility
By placing an order, you agree to:
• Accept the characteristics, condition, and potential material risks (such as lead paint) of antique items.
• Accept responsibility for delivery logistics and communication with couriers. You must plan to be home to receive the item, or have a backup plan, during the window of delivery. Delivery times vary and could arrive same day from 7am to 10pm. You must coordinate any issues with your schedule in advance with the courier.
• Communicate promptly regarding any issues or claims. See details regarding damaged deliveries above.
• Understand that shipping times are estimates, not guarantees.
8. Local Pickup (If Applicable)
If you are local to Salt Lake City, UT and would like to arrange a pickup, please contact us in advance. Once an item leaves our location under a customer-arranged pickup, Millcreek Manor Design, Inc. is no longer responsible for its condition or delivery.
9. Policy Updates
Millcreek Manor Design, Inc. reserves the right to update these terms without notice. The most current version will always be available on our website.
Thank You
We are a small business and your support means the world to us. Thank you!